Question 1

Before

Accepted Answer

Booking
 • Reservations are highly recommended. Please call us at 312-422-1336 (tel:312-422-1336)to book your appointments or book with us online.(https://www.spaatph.com/home) Walk-ins are accepted based on availability.
 • Please specify if you have therapist gender preference.
 • When booking a massage, please inform us if you are pregnant and how far along you are; sideline pre-natal massages are available. Expecting mothers must be 12 weeks or beyond to receive any massage or body services.
 • When booking a nail treatment, please inform us if you have gel on your nails or will need your gel removed as this will result in additional time and services added.

Directions
 • The Spa at Palmer House is centrally located in Chicago, easily accessible from both Metra and CTA train lines. We currently have a partnership with parking at the Palmer House. Simply pull up to the Monroe entrance and request valet parking to receive a green ticket for our preferred rate: $28 for up to 4 hours (regular rates apply beyond 4 hours).
 • The spa is located on the 5th floor of the Palmer House Hilton Hotel. From the street level, take the State Street side elevators to the 5th floor and follow the signs to the spa. The 5th floor is also accessible by stairs if you take other elevators to the 4th floor.
 • Plan to arrive at least 15 minutes prior to your visit to start relaxing in preparation for your treatments. We are committed honoring all of our guests’ schedules, so late arrival will shorten your treatment time without a discount.

Payment 
 • A credit card will be required to hold your appointment.
 • Cancellations must be made with at least a 24 hour notice to avoid a full charge for your booked service. Cancellations for group reservations are specific to individual contractual agreements. 
 • If you are not a hotel guest with a valid reservation, we require a photo ID at check-in. 
 • If you are scheduled for 2 or more hours of treatment, payment will be required 24 hours in advance.

Other
 • Gentlemen should avoid shaving the day of their facial treatments to maximize comfort.
 •  If you are scheduled for a water treatment, please bring a bathing suit if you are not comfortable being nude.
 •  Please avoid consuming alcoholic beverages at least for 3 hours prior to your visit.
 • Outside food and beverage are prohibited at this time. Please contact us to arrange for food and beverage options. 
 • Please inform us if you have any known allergies that may affect your experience in our establishment.

Facility Information
 • The Spa is located on the 5th floor of The Palmer House Hotel. As you walk down the hallway to The Spa’s lobby, you will be transported to a calming atmosphere with comfortable seating as you wait for your appointment to start. The 9,000-square-foot spa offers an open-concept experience with plenty of lounging options to relax and socialize. 
 • Our spa provides private changing rooms instead of communal locker rooms. There are four private shower suites to undress, shower, and refresh at your own pace. These shower suites are available on a first-come, first-serve basis.
 • After you have prepped your body for your spa service, secure your belongings in our lockers. Lockers are available in two main areas and also in each treatment room to store your belongings. We recommend leaving your valuables at home or in your hotel room.
 • Spa guests have access to the Fitness Center, which is located on the 8th floor and can be enjoyed on the day of your spa visit. The newly renovated pool and multi-level gym are managed by The Palmer House Hotel. Please mention at booking if you would like access to the fitness center during your visit.

Question 2

During

Accepted Answer

• Upon arrival you will be asked to complete our intake form. Please be sure to indicate if you are pregnant or have any other conditions that we should be aware of. Prenatal massages are available.
 • As a courtesy to other guests, please keep your phones and electronic devices on silent. We ask that you step out of the spa to speak on the phone.
 • A robe and slippers will be provided for you. Feel free to change to the level of your comfort. Our therapists are professionally trained in proper draping techniques to ensure your privacy and comfort at all times.
 • We do not have communal locker rooms; however, we have locker storage areas, as well as all treatment rooms, which feature individual storage areas for your personal belongings.
 • Our therapists desire to provide you with the best experience possible. Please let us know if we can adjust the temperature, massage pressure, lighting, etc. to suit your needs.
 • Please treat our staff with kindness and respect. Our therapists reserve the right to terminate an appointment if they feel that a client’s behavior is inappropriate and/or undesirable.

Facility Information
 • The Spa is located on the 5th floor of The Palmer House Hotel. As you walk down the hallway to The Spa’s lobby, you will be transported to a calming atmosphere with comfortable seating as you wait for your appointment to start. The 9,000-square-foot spa offers an open-concept experience with plenty of lounging options to relax and socialize. 
 • Our spa provides private changing rooms instead of communal locker rooms. There are four private shower suites to undress, shower, and refresh at your own pace. These shower suites are available on a first-come, first-serve basis.
 • After you have prepped your body for your spa service, secure your belongings in our lockers. Lockers are available in two main areas and also in each treatment room to store your belongings. We recommend leaving your valuables at home or in your hotel room.
 • Spa guests have access to the Fitness Center, which is located on the 8th floor and can be enjoyed on the day of your spa visit. The newly renovated pool and multi-level gym are managed by The Palmer House Hotel. Please mention at booking if you would like access to the fitness center during your visit.

Question 3

After

Accepted Answer

• You may shower in one of our private shower suites.
 • For your convenience, an 18% gratuity based on the regular price of your service(s) will be collected upon checkout.
 • Drink plenty of water after your appointment.
 • All spa guests receive complimentary access to Hilton’s 8th floor amenity floor during spa hours. Hilton’s 8th floor has a full fitness center, communal locker rooms, and an indoor pool. Mention at booking if you will need access to this floor.
 • Explore our menu and book your next spa experience!
 • If you loved your service, we would appreciate a review on google,(https://g.page/r/Ce9zpt7vg04pEB0/review) yelp,(https://www.yelp.com/biz/the-spa-at-palmer-house-chicago-2) or trip advisor!(https://www.tripadvisor.com/UserReviewEdit-g35805-d12856795-The_Spa_at_Palmer_House-Chicago_Illinois.html)

Facility Information
 • The Spa is located on the 5th floor of The Palmer House Hotel. As you walk down the hallway to The Spa’s lobby, you will be transported to a calming atmosphere with comfortable seating as you wait for your appointment to start. The 9,000-square-foot spa offers an open-concept experience with plenty of lounging options to relax and socialize. 
 • Our spa provides private changing rooms instead of communal locker rooms. There are four private shower suites to undress, shower, and refresh at your own pace. These shower suites are available on a first-come, first-serve basis.
 • After you have prepped your body for your spa service, secure your belongings in our lockers. Lockers are available in two main areas and also in each treatment room to store your belongings. We recommend leaving your valuables at home or in your hotel room.
 • Spa guests have access to the Fitness Center, which is located on the 8th floor and can be enjoyed on the day of your spa visit. The newly renovated pool and multi-level gym are managed by The Palmer House Hotel. Please mention at booking if you would like access to the fitness center during your visit.

Individual Guide

Groups Visit Guide