We want you to have an exceptional experience during your visit. Please read our tips to help you fully enjoy your time with us.


  • Reservations are highly recommended. Please call us at 312-422-1336 to book your appointments or book with us online. Walk-ins are accepted based on availability.

  • Please specify if you have therapist gender prefernce.

  • A credit card will be required to hold your appointment.

  • When booking a massage, please inform us if you are pregnant and how many months you have been pregnant; pre-natal massages are available. Expecting mothers must be 12 weeks or beyond to receive any massage or body services.

  • Plan to arrive at least 15 minutes prior to your visit to start relaxing in preparation for your treatments. We are committed honoring all of our guests’ schedules, so late arrival may shorten your treatment time without a discount.

  • The Spa at Palmer House is centrally located in Chicago, easily accessible from both Metra and CTA train lines. We currently have a partnership with parking at the Palmer House. Simply pull up to the Monroe entrance and request valet parking to receive a green ticket for our preferred rate: $25 for up to 4 hours (regular rates apply after 4 hours).

  • The spa is located on the 5th floor of the Palmer House Hilton Hotel. From the street level, take the State Street side elevators to the 5th floor and follow the signs to the spa. The 5th floor is also accessible by stairs if you take other elevators to the 4th floor.

  • Gentlemen should avoid shaving the day of their facial treatments to maximize comfort.

  • Please avoid consuming alcoholic beverages at least for 3 hours prior to your visit.

  • We recommend leaving your valuables at home or in your hotel room.

  • Cancellations should be made with at least a 24 hour notice to avoid a charge for the full service. Cancellations for group reservations are specific to individual contractual agreements. 


  • Upon arrival you will be asked to complete our intake form. Please be sure to indicate if you are pregnant or have any other conditions that we should be aware of. Maternity massages are available.

  • As a courtesy to other guests, please keep your phones and electronic devices on silent or airplane mode and avoid camera usage in the spa.

  • A robe and slippers will be provided for you. Feel free to change to the level of your comfort. Our therapists are professionally trained in proper draping techniques to ensure your privacy and comfort at all times.

  • Treatment rooms feature individual storage areas for your personal belongings. We are also happy to check your items and keep them safe for you if you are scheduled for multiple treatments.

  • Our therapists desire to provide you the best experience possible. Please let us know if we can adjust temperature, massage pressure, lighting, etc. to suit your needs.

  • Please treat our staff with kindness and respect. Our therapists reserve the right to terminate an appointment if they feel that a client’s behavior is inappropriate and/or undesirable.


  • Enjoy one of our private shower suites.

  • For your convenience, a 18% gratuity based on the regular price of your service(s) can be collected upon checkout.

  • Drink plenty of water and fluids.

  • Explore our menu and book your next spa experience!

If you have any further questions, please call us at 312-422-1336 or email us at relax@spaatph.com.